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Available Training for Check-in Phone Volunteers

Some of the training below is only available for Check-in Phone Volunteers. If you would like to become a Check-in Phone volunteer, you will firstly need to attend this training.

 

MENTAL HEALTH AWARENESS TRAINING VIDEO

We have now launched our Mental Health Awareness Training aimed at Check-in Phone volunteers! This training was created by our Safeguarding Consultant, Donna Sheldon, and it is a short 15 minute video which covers the basics of mental health awareness. You can access the online training video here.

PROFESSIONAL BOUNDARIES TRAINING VIDEO

This training has been designed to help FoodCycle volunteers understand, respect and maintain positive and professional working relationships and boundaries. You can access the online training video here.

SIGNPOSTING VIDEO TRAINING VIDEO

In this short training you will learn what signposting means in the context of FoodCycle's activities as well as how to identify and address the need for signposting. You can access the online training video here.

CONFLICT MANAGEMENT TRAINING

FoodCycle's Conflict Management training is designed to help FoodCycle Volunteers manage any conflict which may occur when speaking to guests. You can sign up to the training on this page.

In the meantime, you can view the conflict warning signs and use these calming strategies in the event of a conflicting call.

EFFECTIVE COMMUNICATION AND LISTENING SKILLS

This excellent webinar was created by our very own Support Leader, Matthew Sheehan, and delivered during our 2021 FoodCycle Conference. You can access the online training video here.

WELLBEING IN THE WORKPLACE TRAINING

Developed with the Lord Mayor’s Appeal, Wellbeing in the Workplace (formerly Wellbeing in the City) is an online learning programme which brings Samaritans’ listening and wellbeing expertise into the workplace. It teaches employees/volunteers the skills to look after their emotional health and look out for others, before they reach crisis point. You can sign up here.

SUICIDE AWARENESS

Find out more about how to help someone you may be worried about and some easy steps to take. You don’t have to be a mental health professional to help someone who is feeling suicidal. Find out more on this page.

NUTRITION TRAINING 

This training is to enable you to answer guest queries around food and provide general information about healthy food choices to guests during your calls. To take part in the training, please sign up here.

GDPR GUIDELINES

As a Check-in Phone Volunteer, you must follow our GDPR guidelines when hadnling guests' personal information. Please follow our Guest Data GDPR Policy and Procedure  when handling data.

OTHER RESOURCES

Click here to view all other available Check-in and Chat resources to support your volunteering, such as tips on Talking to Guests Over the Phone or the video tutorials on how to find and log your calls.

 

If you require any certificate of attendance, please get in touch with your manager andrea@foodcycle.org.uk

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